About the Role
The Technical Project Manager is the key to accurate execution for our customers. Sitting on the Sales team, but supporting with systems-thinking and operational know-how, the TPM is a make-it-happen, see-it-coming-and-fix-it-first, “glue-like” team member helping enable Machine Sciences' customer commitments to come to fruition. The ideal candidate thrives on details and data, communicates with uncommon professionalism, and brings a scrappy, Honey Badger Mentality when things get complicated. They thrive in systems and processes that prevent problems, creating and enabling them when needed. They are a dynamic duo with Key Account Managers, both interacting with and serving our customers and being execution leaders. Above all, they embody our Core Values of Hungry, Humble, Collaborative, and Smart in every interaction — internal and external.
Key Responsibilities
● Honey Badger Mentality [HBM]. Our customers are world-changers, and working with them can
be complicated and difficult. Maintain HBM as things go wrong — maintain a scrappy, go-get-it,
fix-the-problem mentality regardless of what you’re presented with.
● Dynamic. Be a dynamic team member, identifying and proactively solving problems alongside
Key Account Managers and Operations counterparts.
● Data + Detail Oriented. The minutia is critical — the Project Manager loves details and data,
ensuring their accuracy for the sake of our customers. If we fail our customers, we fail ourselves,
and part of your role is predicting and avoiding that at all costs.
● Systems + Process. Solving things on a one-off level is acceptable, and sometimes needed, but
always striving to propose and implement systems and process to anchor improvements is
desired.
● Thoughtful. Have a nose for what’s unspoken, unstated, or otherwise unclear, and seek to clarify
and meet the needs of the customer and our business.
● Commitment Keeper. Manufacturing is hard. We strive to ‘marshal every reasonable resource to
make good on our commitments’. This may mean outsized efforts in some cases.
● Uncommon Professionalism. This is our core value proposition to our customers, and will be
core to how you communicate with customers and co-workers. Don’t mail it in — show up in a
shockingly impressive and professional manner.
● Learner. Thoroughly understand the business, programs, products, buying staff, and structure of
each customer and opportunity
● Comprehend. Understand customer part prints, specifications, quality requirements, and other
technical details
● On-It. Timely responses to all customer and co-worker inquiries and requests, which may be
outside our normal business hours
● Bridge. You’re a bridge between KAMs, customers, operations team members, and more.
● Quoting. Build out quotes that are rooted in reality, meet the needs of our customers, align with
our capabilities and competencies, and are ultimately healthy for our business. Do this in a timely
fashion.
● Move the Needle. Set and meet sales goals and objectives set by leadership
● Customer-Centric. Be a champion for your customers’ work internally, and supporting KAMs in
the onboarding of new customers and new work.
● Bring It On. Additional work as requested and needed by the business.
● Digitally Enabled. Mathematical and technical capability will be required to be successful in this
job.
Requirements
Bachelor’s degree preferred but not required.
Highly effective and professional verbal and written communication skills with team, customers and suppliers that includes a strong focus on teamwork and internal/external customer satisfaction.
Must be able to track, manage and prioritize multiple simultaneous tasks and jobs.
Working knowledge of computer ERP systems, MS office, and email.
Skill in sorting and analyzing information to independently make strategic decisions.
Ability to lead cross-functional teams.
Superior attention to detail.
Experience understanding and managing customer and company production schedules.
Must be a U.S. citizen or national, U.S. permanent resident (current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.
About the Company
Machine Sciences makes machined parts perfectly for our partners and customers -- some of the world’s most advanced companies who are at the forefront of innovation. We hold ourselves to the highest standards in rapid development and pride ourselves on producing some of the most complex machined parts for world changing technologies. Our team is growing with our business, and we are seeking highly talented, energetic people, driven people to join our team of go-getters in delivering superior products and top-notch support.
Our Core Values
Machine Sciences takes our Core Values very seriously. You’ll thrive in our culture if these describe you:
- Humble
- Collaborative
- Hungry
- Smart
What We Offer
Machine Sciences takes pride in creating a culture for our employees that supports and fosters growth, offers exciting challenges and promotes talent. Like our customers, innovation is in our DNA, and so we invest in the latest and greatest machinery and technology and have hired some of the industry’s most talented to learn from. As part of the Machine Sciences team, here are just a few of the perks you can expect:
- A benefits package that includes top-rate medical, dental and vision plans
- Paid holidays, vacation, sick leave, and overtime opportunities
- Competitive compensation plans
- 401k Match
- A Culture Team that runs many employee events such as golf tournaments, bowling competitions, monthly lunches etc.