About the Role
The Customer Quality Engineer (CQE) ensures full adherence to customer specifications and quality requirements throughout the product lifecycle. This role emphasizes translating customer requirements into effective internal processes, developing capable, compliant manufacturing processes, and evaluating organizational and process capabilities to meet customer needs at quote time. This role involves interpreting technical documents, flow-down requirements, and creating actionable, compliant work instructions to ensure regulatory and customer compliance.
Key Responsibilities
Essential Duties
● This role requires a blend of technical engineering knowledge, cost estimation, and production scheduling to ensure component parts are manufactured per customer drawings and specifications are delivered on time and within budget
● Ensure customer specifications are fully flowed down into internal processes, control plans, through the creation of work instructions
● Facilitation and implementation of new processes with Planning and Operations
● Serve as the primary quality point of contact for customer quality requirements and specification clarification
● Monitor and ensure ongoing compliance with customer-specific and regulatory requirements Process Development and Quality Planning
● Support new product introductions and engineering changes with a focus on process readiness and customer quality expectations
● Lead or support the development of quality processes that ensure customer requirements are built into product and process design
● Evaluate process engineering changes and work with the team to assess manufacturing impacts.
● Drive continuous improvement initiatives focused on defect prevention and process capability Quote and Feasibility Review
● New Part Development (NPI): Participate in the development and prototyping phase of customer-designed new parts, providing feedback on "design for manufacturability" (DFM) and current capabilities.
● Evaluate internal manufacturing, inspection, and testing capabilities against customer specifications
● Identify gaps, risks, and special requirements at the time of quote and recommend mitigation plans
● Support Sales and Program Management by providing quality input for additional costs and lead time
● Ensure customer-specific requirements are clearly defined and documented upon contract acceptance
● Create internal procedures and controls for compliance with customer specifications, industry standards, and regulatory requirements
Process Development and Quality Planning
● Support new product introductions and engineering changes with a focus on process readiness
and customer quality expectations
● Lead or support the development of quality processes that ensure customer requirements are
built into product and process design
● Evaluate process engineering changes and work with the team to assess manufacturing impacts.
● Drive continuous improvement initiatives focused on defect prevention and process capability
Quote and Feasibility Review
● New Part Development (NPI): Participate in the development and prototyping phase of
customer-designed new parts, providing feedback on "design for manufacturability" (DFM) and
current capabilities.
● Evaluate internal manufacturing, inspection, and testing capabilities against customer
specifications
● Identify gaps, risks, and special requirements at the time of quote and recommend mitigation
plans
● Support Sales and Program Management by providing quality input for additional costs and lead
time
● Ensure customer-specific requirements are clearly defined and documented upon contract
acceptance
● Create internal procedures and controls for compliance with customer specifications, industry
standards, and regulatory requirements
Requirements
● Bachelor's Degree in Engineering preferred
● 3-5 years of experience in customer or supplier process development
● Familiarity with ISO 9001 and AS9100 preferred
About the Company
Machine Sciences makes machined parts perfectly for our partners and customers -- some of the world’s most advanced companies who are at the forefront of innovation. We hold ourselves to the highest standards in rapid development and pride ourselves on producing some of the most complex machined parts for world changing technologies. Our team is growing with our business, and we are seeking highly talented, energetic people, driven people to join our team of go-getters in delivering superior products and top-notch support.
Our Core Values
Machine Sciences takes our Core Values very seriously. You’ll thrive in our culture if these describe you:
- Humble
- Collaborative
- Hungry
- Smart
What We Offer
Machine Sciences takes pride in creating a culture for our employees that supports and fosters growth,
offers exciting challenges and promotes talent. Like our customers, innovation is in our DNA, and so we
invest in the latest and greatest machinery and technology and have hired some of the industry’s most
talented to learn from. As part of the Machine Sciences team, here are just a few of the perks you can
expect:
- A benefits package that includes top-rate medical, dental and vision plans
- Paid holidays, vacation, sick leave, and overtime opportunities
- Competitive compensation plans
- 401k Match
- A Culture Team that runs many employee events such as golf tournaments, bowling competitions,
monthly lunches etc.